Our billing system allows for recurring monthly payments with the option to pay in advance for prepayment discounts.

• First invoice:

The first invoice is billed and must be paid in full within 48 hours of the start of coaching services and will be calculated for the number of sessions for that first month. For example: If a student is scheduled to start on the 8th of a month, an invoice will be generated once the schedule has been agreed to for all scheduled sessions from the 8th to the end of that month.

• Subsequent invoices:

Subsequent invoices will be billed for the following month on the 15th of each month. For example, the invoice for March sessions will be issued on February 15th. If a student’s first session with WHILDE starts after the 15th of a month, then the partial month and the following entire month will be invoiced.

• Recurring payments:

Families must allow recurring payments when the invoice is created on the 15th of each month. This means the family's credit or debit card will be charged automatically for the upcoming sessions on the 15th of each month.

• Variable session count:

The number of sessions may vary monthly depending on WHILDE’s vacation/holiday schedule or how the calendar falls for that student's session schedule.

• Payment methods:

Payments may be made by credit card, debit card, or check.

• Cancellations:

Families may cancel at any time. However, there are no refunds for any paid invoices unless extenuating circumstances have occurred.

• Pay as you go:  

Unfortunately, we do not allow this option.  We have found that monthly payments create a more substantial commitment to our Coaching service and enable families to plan financially.

• Discounts
• 1. A family may pay three months in advance and receive a 5% discount on the invoice.
  2. A family may pay six months in advance and receive a 10% discount on the invoice.
• Missed Payment / Returned Checks
  1. 1. Missed payments will stop services until payment is made. Notification by WHILDE to the Parent/Guardian will be made via email if this happens.
     2. The Family will have one week to rectify the payment. Failure to do so could cause the forfeit of their spot. A $30 fee will be applied to the family’s account in case of a returned check.

At the WHILDE Method, we look for Students and parents who are committed to their Coaching and desire to grow and expand their minds.  Each session is essential, and the Students' attendance is expected.

• Rescheduling

Life happens, and we understand if you need to reschedule a session; please reach out to us at least 48 hours in advance, and we will work on finding a time that works for you and the Coach.

We do allow one rescheduled session every two months, but after that, we reserve the right to refuse the rescheduling.  Rescheduling is not guaranteed, but we will do our best to make it happen.

Rescheduling will not result in a refund or a credit on your account and is based on the Coach’s ability to accommodate the rescheduled request.  If necessary, a substitute coach will meet with the student to accommodate a rescheduled request.  If the PARENT stops services with WHILDE and a rescheduled session is still outstanding, no refund will occur.

• No Show

If the STUDENT fails to attend a session or cancels their session without a 48 hours (2 days) advanced notification, the session will not be refundable nor available for rescheduling.

If the STUDENT is late to a session, Coaches will only wait for 15 minutes and will not try to contact the parent. If, after 15 minutes, the STUDENT still has not arrived, the session will be considered a “No-Show session” and is not eligible for rescheduling. I understand the Coach will not return to finish a session after that 15-minute grace period.

In cases of unpredictable circumstances, please discuss with WHILDE to determine if any flexibility can be made to accommodate a missed or canceled session. In all cases, no credits or refunds will be distributed for missed sessions.

Absolutely. If your child is not "feeling" it or your household circumstances have changed, just let us know through email: hello@whildemethod.com.

Because no refunds for unused / paid sessions will be given, please notify us before the 15th of the month so we can stop the reoccurring invoice.

For all new students (a Student that has not attended a WHILDE program within one year), WHILDE offers a money-back guarantee if the Student and Parents determine that WHILDE is not a good fit within the first two sessions.

Our guarantee reads:

If, after the New Student attends two sessions, the Parent does not feel WHILDE is the right match for their Child, WHILDE will discuss a new strategy OR a new Coach, OR WHILDE will refund you all Money paid, whichever you prefer.

We do not directly interact with insurance providers or supply diagnostic or service codes. However, some clients have utilized their Flexible Spending Account or Health Savings Account (FSA/HSA) to cover coaching fees. As each FSA/HSA provider has distinct criteria and approval processes, we recommend contacting your provider to ascertain if our services are eligible for fund usage.

Clients can request to include WHILDE on their FSA/HSA-approved vendor roster if deemed suitable. Additionally, some families have effectively tapped into their 529 Plan college savings for our coaching sessions. Kindly consult with your 529 Plan administrator to determine if this might be feasible for you.

Yes, we have a complete policy page. Go HERE to see the entire list of policies.